Text Unlocked Privacy Policy
Myworkingmemory LLC provides Text Unlocked. This Privacy Policy explains how information is handled in the app, its Unlock Text action extension, related support communications, and Text Unlocked product or support pages that link to this Policy.
1 The Company and the scope of this notice “Company,” “we,” “us,” and “our” mean Myworkingmemory LLC. “You” means the person whose information is involved. The Company’s contact details appear in Section 20. We are responsible for the information practices described here, including our handling of support communications and records we receive from Apple.
The Terms and Conditions are a separate agreement about use of the Services. Acceptance of the Terms does not provide consent to processing that separately requires your permission. A feature-specific notice provides additional information about its particular processing. An unrelated provider’s website, app, account, or service is governed by that provider’s own practices and applicable law. This distinction does not remove our responsibility for providers acting on our behalf.
2 Information handled through the Services Text Unlocked processes your pictures, screenshots, PDFs, recognized text, and edits and stores titles, settings, and basic use counts on your device, but Myworkingmemory LLC does not see or receive any of that content or those records unless you choose to send something to us, such as a support email whose draft shows basic app, device, and operating-system information before you send it.
Platform and website information Apple provides the app with product and verified transaction information needed to determine purchase access. The Company may receive the sales, proceeds, refunds, usage, and diagnostic reports Apple makes available to developers under its rules and your applicable choices. Those reports are separate from the documents you convert.
When you open a website, your browser communicates an IP address and technical request information, such as the requested address and browser details, to the website’s hosting infrastructure so it can deliver the page. Hosting and security services may also process request logs to operate and protect the site. Opening a product, privacy, or support page does not attach the app’s local library. The app’s absence of automatic analytics uploads does not mean that browsing the web or sending email occurs entirely on your device.
3 Purposes of processing Local processing carries out the conversion, editing, storage, purchase-access, and export operations you request. Preferences and local counts support continuity, the free allowance, appropriate offers and review prompts, and information you may choose to share when seeking help.
For information the Company receives, we use it as reasonably necessary to respond to a communication; investigate and resolve a reported problem; provide requested product information; maintain accurate support, transaction, and administrative records; protect security and prevent fraud or misuse; verify and handle a rights request; document consent, notices, or agreements actually provided to us; comply with applicable obligations; and establish, exercise, or defend legal claims. Website request information supports delivery, reliability, and security of the requested pages. Feedback may help us improve the product without giving us access to your local documents.
We use a support attachment to address the matter for which it was supplied and related lawful recordkeeping. We do not treat the act of requesting support as permission to publish the attachment, sell it, or use it for unrelated advertising. A materially different purpose requires the notice, legal basis, and consent, if any, that applicable law requires.
4 Local storage and access The saved-text library is held in the app’s device storage or its shared Apple App Group container. The main app and its extension share the access information and saved results needed to work together. The Company does not provide an account-based cloud library, remote library administration, or automatic document synchronization between your devices.
The library is configured to be excluded from routine device backups. Other app preferences may be handled under Apple’s backup and device-transfer mechanisms. Source photos, files, or exported copies may separately be backed up or synchronized by Photos, Files, a cloud provider, or another service you use. Do not rely on the Company to recover work; export important results before deleting the app, replacing or resetting a device, or removing its storage.
The app reads clipboard image content when you choose that import action. It does not continuously inspect your clipboard or scan your photo library in the background. Camera use requires your selection of the feature and the relevant permission. The action extension receives material you select in another app.
5 Copies, sharing, and exports Copy places selected text on the system clipboard. Operating-system features such as Universal Clipboard may make it available elsewhere according to your Apple settings. Sharing or exporting sends content to the recipient, app, file provider, or storage location you select. A destination may upload or retain its own copy under its terms and settings.
An optional app-link sharing choice can include the Text Unlocked App Store link in shared text. It does not insert that link into the saved document, ordinary Copy output, or exported files. Sharing the app itself sends a description and App Store link; it does not attach your library.
Some exports create temporary files. The app attempts to remove its temporary export files after the share sheet closes or the operation fails. An interruption or cleanup failure can leave a temporary copy until later cleanup or operating-system removal. We do not represent that every temporary or recipient copy is immediately or irreversibly erased.
Deleting a saved result does not delete its source, clipboard content, an exported copy, or a recipient’s record. The Company cannot retrieve or erase material that exists only on your device or in an independent recipient’s system. You must manage those copies through the relevant app, device, or provider.
6 Purchases and Apple services Apple’s App Store and StoreKit handle the purchase, restoration, code redemption, and refund paths used by this app. Text Unlocked receives the product and transaction-verification information needed to assess access, including relevant product identifiers, transaction or entitlement status, and refund or revocation information. It retains a local access state that the main app and extension can use. Transaction verification may involve information that is not placed in the app’s local usage summary.
The Company does not receive your full payment-card number through Text Unlocked. Apple handles Apple Account and payment information under its own terms and privacy policy. The Company may receive developer transaction and reporting information as described in Section 2, and may retain records actually received for support, accounting, dispute, or legal purposes.
Restoring a purchase restores the applicable entitlement, not a deleted document library. Removing the app does not request a refund. Apple controls the independent records and privacy choices associated with its services.
A review request opens Apple’s review interface. The app may record that it requested the interface or opened a review link, but it does not read the rating you select. A review you publish on the App Store is subject to Apple’s publication rules and may be visible to the Company and the public in the form Apple provides.
7 Analytics, diagnostics, and advertising Text Unlocked’s app and extension do not contain an advertising SDK, a third-party analytics SDK, session replay, or an automatic analytics-upload service to the Company. The app does not request permission for cross-app advertising tracking. Its aggregate event counts stay on the device unless you choose to share the usage summary or another recipient otherwise receives a copy through an action you direct.
You can review a readable usage summary in Settings before deciding to share it. If you send it to support, we receive the displayed counts and app version together with your message. That summary is not an App Store revenue report and does not include the images, recognized text, document titles, or purchase identifiers described as excluded in Section 2.
Apple may make diagnostics and aggregated platform information available to the Company under Apple’s settings and choices. Text Unlocked does not include a separate automatic crash-reporting service to the Company. A diagnostic file you deliberately send can contain more information than the app’s usage summary, so inspect it and remove unnecessary private content.
We do not sell the personal information handled under this Policy or share it for cross-context behavioral advertising, and do not use it for targeted advertising as those terms are defined by applicable U.S. privacy law. A necessary service-provider disclosure or a business transaction is handled under Section 10 and applicable law. We will not introduce an advertising, tracking, or analytics practice requiring additional notice or consent without first providing the legally required disclosure and choice.
8 Recognition and other automated features Recognition uses Apple’s on-device Vision and VisionKit capabilities. The app does not send your selected documents to a cloud generative-AI provider to recognize or process them, and the Company does not receive your local library for model training. This describes the app’s document-processing path; it does not characterize the independent practices of a recipient to whom you send material.
The app applies automated rules to determine the free allowance and recognize a verified purchase entitlement. It is a text utility and does not provide a Company service for making legally or similarly significant decisions about employment, credit, housing, healthcare, insurance, or another person’s eligibility. A user’s independent use of Output does not authorize the Company to make such a decision.
9 Service providers We use providers for email, website hosting, security, professional advice, and other functions needed to operate the Company and respond to requests. Those providers may process Company-held information as needed to perform the service for which they are engaged, subject to the arrangements and legal duties applicable to that relationship.
Some providers, including Apple for its independent platform operations and a recipient you select, determine their own purposes and practices. Their role is different from a provider acting solely for the Company. No provider arrangement eliminates all operational or security risk. Contact us if you need information about the provider categories relevant to a request you sent us.
10 Disclosures, legal requests, and business transactions For information we actually hold, we may disclose it to service providers assisting an authorized purpose; professional advisers, auditors, insurers, or others who reasonably need it for the relevant matter and are subject to appropriate duties; recipients you direct or authorize; or a public authority or other recipient where legally justified.
We may preserve, access, or disclose that information when reasonably necessary to comply with an applicable obligation or enforceable legal process; protect a person’s vital interests or lawful rights; address security, fraud, or misuse; enforce an agreement; or establish, exercise, or defend a legal claim. We assess the request and may seek clarification, narrow it, challenge it, or decline it where appropriate and lawful. We do not promise notice of every request where notice is prohibited or not legally required.
Information may also be reviewed or transferred in a proposed or completed merger, financing, acquisition, reorganization, bankruptcy, or sale of relevant business assets, including appropriate due diligence. Such handling remains subject to applicable confidentiality, notice, and privacy obligations. This clause does not convert a local library that we never received into a Company asset or grant us remote access to it.
11 Retention and deletion Local saved results remain while you keep them in the app and the relevant storage remains available. You can delete individual results. A refund or revocation does not instruct the app to delete your saved work, and deletion does not restore a spent free conversion. Local preferences and counts remain while the relevant app storage is retained. Removing the app generally removes its local data, subject to Apple’s actual shared-container, backup, and device behavior.
For Company-held information, retention depends on the category and purpose. Support messages and necessary attachments are retained for the time reasonably needed to investigate, answer, and document the request and related follow-up. Privacy requests, dispute notices, opt-outs, and relevant acceptance records may need to be retained to establish and honor the choice, demonstrate compliance, or address a claim. Transaction and financial records actually received may be kept for applicable accounting, tax, fraud, and legal requirements. Website and security records are kept only for a proportionate delivery, reliability, security, or incident purpose.
In determining the period, we consider whether the matter is active, the sensitivity and necessity of the information, applicable limitation or recordkeeping periods, a reasonably anticipated dispute, and a legal preservation duty. When information is no longer reasonably needed, we delete or dispose of it, subject to lawful exceptions and ordinary backup or archive cycles.
Deletion from an active mailbox or system may precede removal from an archive or backup. A lawful preservation obligation can delay deletion. We do not promise immediate deletion of every copy or removal of records the law permits or requires us to keep. You may ask about the criteria applicable to a particular record. We cannot restore or erase a library that exists only on your device.
12 Security The app uses Apple’s application sandbox, an App Group container for shared app and extension data, and file-protection controls for saved-text files. These measures do not replace device access controls or prevent a person with an unlocked device, or a recipient you select, from obtaining a copy.
For information the Company holds, we apply reasonable administrative, technical, and organizational safeguards appropriate to its sensitivity, purpose, and risks. Access is limited to people and providers who need it for an authorized purpose, subject to applicable duties. We do not represent that a certification, security standard, or special regulatory status applies merely by describing these safeguards.
No storage, transmission, or security measure guarantees that unauthorized access, loss, alteration, or disclosure can never occur. Protect your device and Apple Account, examine destinations before sharing, and keep necessary independent copies. Ordinary support email is not a promise of end-to-end encrypted document delivery.
13 Security incidents We assess suspected incidents involving information for which we are responsible and take appropriate steps in light of the circumstances and applicable law. Where notification is legally required, we provide the required notice to affected people, authorities, or others. The recipients, timing, content, and delivery method depend on the facts, mandatory deadlines, and any lawful restriction or delay. This Policy does not promise notification of every device event or every incident involving an independent provider.
14 Choices, privacy requests, and appeals You can choose what to import, retain, copy, or export; manage camera and other relevant permissions in device settings; inspect a usage summary before sharing; delete saved results; and separately manage source material and copies held by Apple or another recipient. You do not need to purchase Permanent Unlock to make a privacy request concerning information the Company holds.
Depending on the applicable law, you may have rights to confirm processing, access information, correct inaccuracies, delete covered information, receive a portable copy, restrict or object to processing, withdraw consent where processing relies on it, opt out of qualifying sale, sharing, targeted advertising, or profiling, and appeal a denied request. These rights are subject to their legal scope and exceptions; they are not a guarantee that every record must be erased in every circumstance.
To make a request, email support@myworkingmemory.ai and identify Text Unlocked, the request, and the minimum information needed to locate the relevant Company records. We may proportionately verify identity and authority or seek clarification. An authorized agent may need to establish authority, and we may confirm the request directly with the person where law permits. Do not send a password, private key, full payment-card number, or unnecessary document content.
We will respond within the period required by the law that applies and explain any lawful extension, refusal, limitation, or available appeal as required. You may also contact a competent privacy regulator; using this process does not waive that right.
We do not unlawfully discriminate or retaliate because you exercise a privacy right. We may retain information needed to honor a choice or demonstrate how a request was handled. We cannot obtain a local library we never received to answer a request; you control those records in the app. Requests concerning independent Apple records or another recipient should also be directed to that provider.
15 Children and teens Text Unlocked is a general-purpose utility and is not directed to children under 13. The app has no Company registration account, advertising profile, or automatic upload of document contents. An App Store age rating does not establish consent to data collection or replace a legal requirement concerning children.
We do not knowingly seek personal information from children under 13 for ordinary Company support. If we learn that we received covered information from a child without a legally required authorization, we will take the steps applicable law requires, including deletion or appropriate limitation of further use. Email us if you believe this has occurred. Do not send additional sensitive information merely to report the concern.
Parents and guardians should supervise device, sharing, and purchase choices appropriate to a child’s age. Local processing can involve a child’s information selected by a user even though no document is sent to the Company. A new feature or audience that requires parental notice, consent, or other safeguards must satisfy those requirements before the relevant processing begins.
16 Sensitive information and third-party documents Images, PDFs, and recognized text can contain health information, financial details, private correspondence, government identifiers, information about children, or other sensitive material. Selecting such a document for local conversion does not itself send it to the Company. The app does not integrate with HealthKit, biometric-identification services, precise-location collection, or a financial-account service.
Avoid sending sensitive information through support unless necessary for the matter and you have the authority to provide it. Redact information about other people when possible. If a request requires special-category or otherwise specially protected data, the Company must have the additional lawful basis or authorization applicable to that handling; a general acceptance of Terms is not a substitute. An unsolicited attachment does not authorize unrelated use. We may ask for a redacted example, restrict handling, or remove unnecessary material.
17 International processing Myworkingmemory LLC is based in the United States. Information you send to the Company is received by a U.S.-based business, and the providers involved in communication, hosting, or support may operate in other countries. On-device recognition does not require a Company transfer of your source documents abroad. Your own use of a cloud file provider, email service, or sharing destination may result in a separate international transfer controlled by that service or by your choices.
For a transfer by the Company that is restricted by applicable privacy law, we make the transfer only when the necessary legal conditions and safeguards are satisfied. Depending on the actual recipient and transfer, the law may recognize an adequacy decision, approved contractual safeguards, or a specifically applicable exception. You may contact us for information about the mechanism applicable to Company-held information and, where required, a copy of the relevant safeguards.
18 Regional privacy information ### EEA and UK information Where the EU GDPR or UK GDPR applies to the Company’s handling of personal information, the applicable legal basis depends on the purpose. Handling a request or providing a service at your request may be necessary to perform a contract with you or take requested steps before a contract. Support administration, reliability, proportionate fraud prevention, and protection of legal claims may rely on our legitimate interests where those interests are not overridden by the rights the law protects. Compliance processing relies on a legal obligation where the relevant law recognizes that basis. Consent is used when a feature or the applicable law requires it and can be withdrawn for future processing without affecting processing already lawful before withdrawal. Any additional requirement for specially protected information applies separately.
The legitimate interests referred to here are delivering and supporting the product, maintaining accurate records, keeping Services secure and reliable, preventing misuse, and establishing or defending lawful rights. We do not use this basis to bypass a consent requirement. Providing support information is generally voluntary, but we may be unable to investigate a particular issue without the details reasonably needed to understand it. The data categories, recipients, retention criteria, and international processing are described in the preceding sections.
You have the rights that apply to the particular processing, including the right to object to processing based on legitimate interests. You may complain to a competent supervisory authority, including in the EEA country where you habitually reside, work, or believe an infringement occurred, or to the UK Information Commissioner where applicable. Our contact is in Section 20.
United States state rights Where a state privacy law applies to the Company and your information, we provide the rights, verification, authorized-agent, appeal, and nondiscrimination protections that law requires. Categories and sources of information are described in Section 2, purposes in Section 3, recipients in Sections 9 and 10, and retention criteria in Section 11. The absence of a Company account does not eliminate a right concerning support or other information we actually hold.
The app does not engage in the sale, behavioral-advertising sharing, or targeted advertising described as absent in Section 7. Where a law requires recognition of an applicable browser or device privacy signal for covered processing, we honor that requirement. A signal does not itself delete a local document or unsubscribe you from a communication you requested. Contact us if you need help identifying the relevant choice.
19 Changes to this Policy We may revise this Policy when the product, information practices, provider arrangements, or legal requirements change. We provide additional notice or obtain consent when required. We will not rely on a silent webpage change to authorize a materially different use of previously collected information where the law requires more.
A future cloud, external AI, analytics, account, or advertising feature would require disclosures and controls appropriate to its actual operation before the relevant processing begins. This Policy does not authorize an undisclosed future upload of the local library. The version applicable to a processing activity and any legally required notice or consent remain relevant after a revision.