Myworkingmemory LLC
File Photos in Real Time Support
Help for the paid-upfront iPhone, iPad, native Mac, and native Apple Vision Pro app. There is no account, subscription, or in-app purchase.
Contact
Email dean@myworkingmemory.ai. Include the device model, operating-system version, app version, what you expected, and what happened. Do not send private photos or recognized text unless you want them reviewed for support.
iPhone and iPad
- Camera: If capture is unavailable, open Settings > Privacy & Security > Camera and allow File Photos in Real Time.
- Import: Use the app’s photo picker to choose an existing image. The picker does not require broad access to your full Photos library.
- Save a copy to Photos: This optional setting applies to new camera captures. If it fails, open Settings > Privacy & Security > Photos and allow the app to add photos.
- No microphone: The app takes still photos and does not request microphone access or record video.
Mac
- Import: Choose Import Photos, press Command-I, or drag image files into the library window.
- File access: The app reads files you select and stores private copies inside its sandbox. It does not need Camera or Photos-library permission on Mac.
- Organize: Use the sidebar, folders, Favorites, search, multi-selection, and the inspector. Command-click selects more than one photo.
- Export: Select photos, choose Export, and select a destination. The app creates image copies plus a text manifest containing the exported photos’ folder, capture date, source, note, and recognized text; it does not move the originals from its library.
Apple Vision Pro
- Import: Choose Import Photos and select one or more image files. The app creates private copies inside its local sandbox and does not retain access to the original files.
- No camera or Photos access: The Apple Vision Pro app does not request Camera, microphone, or Photos-library permission.
- Spatial windows: Select a photo to inspect its folder, note, favorite status, and recognized text, or choose Open in New Window to place that photo in its own window.
- Share: Share a Copy sends only the selected photo to the person, app, or destination you choose.
Storage, deletion, and recovery
Photos, thumbnails, folders, notes, and recognized text are stored in the app’s local container on that device. The company has no photo-library server and cannot view or recover your library. Export or share copies of important photos before deleting the app, erasing a device, or relying on a migration or backup. Items in Recently Deleted remain recoverable for up to 30 days unless you delete them permanently first.
Search and recognized text
Text recognition and search run on the device. Results may be incomplete when an image is blurry, angled, cropped, handwritten, low-contrast, or in an unsupported language. A recognition failure does not remove the saved image.
Analytics choice
The app can send non-content product-interaction events to PostHog, such as app version, platform, feature use, and item counts. It does not send photo files, thumbnails, notes, folder names, recognized text, search text, file names, or paths. Turn off the analytics toggle in Settings at any time to stop future events.
Purchase and refunds
File Photos in Real Time is a paid-upfront App Store download with no subscription, free trial, paywall, restore-purchases screen, or in-app purchase. Apple handles the purchase, redownloads, Family Sharing eligibility, refunds, and regional availability. Request a refund, where eligible, through Apple’s Report a Problem service.