Effective date: May 25, 2026 · Provider: myworkingmemory LLC
By downloading or using Metadata Cleaner, you agree to these Terms of Use. If you do not agree, do not use the App.
“App” means the Metadata Cleaner application (on iPhone, iPad, and Mac), its updates, and the related support and policy pages we publish for it. These Terms govern your use of all of them.
Metadata Cleaner helps you remove hidden information — such as author names,
comments, tracked changes, and document metadata — from Word .docx and
PDF files before you share them. It works entirely on your device, scans a file you
select, creates a separate cleaned copy, and lets you share or save that copy. It
requires no account and makes no network connections to clean your files
(subscription purchases are handled by Apple’s App Store).
The App is licensed, not sold, to you. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the App on Apple-branded products you own or control, as permitted by the App Store Usage Rules and these Terms. You may not copy, modify, reverse-engineer, decompile, rent, lease, sell, sublicense, repackage, or redistribute the App, except where such restriction is prohibited by law. This license does not prevent lawful competition.
Metadata Cleaner removes hidden document information. It does not remove or redact content that is visible on the page. If your document shows private information, the App will not hide it; you must delete it or use a proper redaction tool before sharing. Do not rely on the App as your only method for redaction, confidentiality review, legal review, compliance review, forensic review, or security review.
The App removes the items it can detect and safely remove, and it re-scans the cleaned copy to report what it found and what remains. We do not guarantee that every piece of hidden information is detected or removed from every file, or that a cleaned file is suitable for any purpose. In particular, the App does not inspect metadata inside embedded images (for example, a photo’s location or camera data), does not parse every metadata format, and does not flatten interactive PDF form fields. The App does not determine whether a file is safe, lawful, appropriate, or permitted to share. Review the cleaned copy yourself before sharing a sensitive document. The App is a general-purpose utility, not a forensic, compliance, or evidence-preservation tool.
You represent that, for each file you process, you own it or have the rights, authority, and permissions needed to process, clean, modify, copy, save, and share it. You are solely responsible for complying with all obligations that apply to your files — including confidentiality, privacy, copyright, contract, employer, client, professional, court-order, legal-hold, and records-retention obligations. When you share, export, email, save, or open a cleaned copy in another app or service, you are directing that action, and that destination’s terms and privacy practices apply — not ours.
You agree not to use the App to violate any law or the rights of others. Do not use the App to remove, conceal, alter, or destroy information you are legally or contractually required to preserve, including records subject to a legal hold, retention rule, subpoena, or court order. You are solely responsible for compliance with any laws or obligations that apply to your documents.
The App does not modify your original file. It always works on a separate copy and writes a new cleaned copy; your selected original is not edited, overwritten, or deleted by the App. The risks described in this section concern the cleaned copy and file operations generally — not changes the App makes to your original.
The App is a utility, not a backup, archive, disaster-recovery, chain-of-custody, records-management, or evidence-preservation system. Keep your own independent backups of important files. A cleaned copy may fail to open, save, or export, or may be incomplete, corrupted, incompatible, or altered, due to the condition or format of the source file, device storage, operating-system behavior, permissions, interruptions, or the behavior of other apps. Cleaning changes a file’s internal structure and may affect document properties, embedded information, layout, or compatibility, and may invalidate digital signatures or certifications. Always review the cleaned copy before relying on or sharing it.
The App is a software utility and does not provide legal, compliance, security, or other professional advice. If your situation requires certainty, consult a qualified professional.
Metadata Cleaner is free to download and lets you clean one document at no
charge. To clean more, you can subscribe to Annual Access — an
auto-renewable subscription for US $8.99 per year (or the
equivalent shown in your local currency on the App Store) — which unlocks unlimited
cleaning of Word .docx and PDF files.
Payment is charged to your Apple ID at confirmation of purchase. The subscription renews automatically for the same period unless you turn off auto-renew at least 24 hours before the end of the current period; your Apple ID is charged for renewal within 24 hours before the period ends, at the then-current price. You can manage your subscription and turn off auto-renewal in your App Store account settings (on your device: Settings → your name → Subscriptions). Apple handles all purchases, billing, taxes, refunds, and subscription management under Apple’s terms; we do not process payments. See our Support page for step-by-step cancellation help.
Subscription availability. Your subscription gives you access to paid features while it is active. A subscription is not a promise that the App will be supported, updated, maintained, or compatible with all future devices, operating systems, App Store requirements, or third-party services. We may modify, suspend, discontinue, or remove the App or any feature for technical, legal, business, security, platform, or operational reasons, subject to applicable law.
To the maximum extent permitted by law, the App is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will detect or remove all hidden information, that a cleaned file is safe to share, or that the App will be uninterrupted, error-free, compatible, accurate, complete, secure, or suitable for any purpose. No method of processing is guaranteed to be completely effective. Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.
To the maximum extent permitted by law, myworkingmemory LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of or damage to data, files, or documents, lost profits, loss of goodwill, unintended disclosure, reliance, failed or incomplete metadata removal, failed save/export/sharing, compatibility problems, or problems arising at a third-party destination — whether based on contract, tort, negligence, strict liability, statute, or any other legal theory, and even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the App will not exceed the greater of US $50 or the amount you paid us (through Apple) for the App in the 12 months before the claim. Nothing in these Terms limits rights that cannot be waived under applicable law.
To the extent permitted by law, you agree to indemnify and hold harmless myworkingmemory LLC from claims, losses, and expenses arising out of: your documents or content; your misuse of the App; your unlawful removal of information, or violation of any legal-hold or retention obligation; your violation of confidentiality, privacy, copyright, or contract obligations; your decisions to share or export files; or your violation of these Terms. This does not apply to the extent a claim is caused by our own unlawful conduct or gross negligence.
Support is provided on a reasonable-efforts basis by email at dean@myworkingmemory.ai. We do not guarantee a response time, a resolution, or the recovery of any file or data. If you contact us, you choose what to send — typically your email address, your message, and any screenshots or attachments you include. Please do not send sensitive documents, and remove or obscure sensitive information in screenshots or attachments, unless necessary for support.
Our Privacy Policy is incorporated into these Terms by reference. If there is a conflict about privacy or data practices, the Privacy Policy controls. The App processes files locally, makes no network connections to clean your files (subscription purchases are handled by Apple’s App Store), has no account, and uses no analytics, advertising, or tracking.
The App, its name, design, user interface, code, and text are owned by myworkingmemory LLC and protected by law. You may not copy, clone, repackage, or resell them. If you send feedback or suggestions, you grant us a non-exclusive, royalty-free right to use them without obligation to you; feedback gives us no rights to your documents beyond anything you choose to include.
The App does not use third-party services to clean your files. If you choose to send a cleaned copy to another app or service, that third party is solely responsible for its own handling of the file.
Updates may add, change, or remove features. Older versions may stop working. Changes to iOS, macOS, devices, or Apple’s policies may affect the App. We may modify, suspend, or discontinue the App or any feature, subject to applicable law and Apple’s rules.
These Terms are between you and myworkingmemory LLC only, and not with Apple Inc. (“Apple”). The App is licensed, not sold, and your license is limited to use on Apple-branded products you own or control, as permitted by the App Store Usage Rules (including Family Sharing where enabled). Apple has no obligation to provide maintenance or support for the App. To the maximum extent permitted by law, Apple has no warranty obligation; if the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation. myworkingmemory LLC, not Apple, is responsible for any claims relating to the App, including product-liability, legal and regulatory conformance, consumer-protection, and intellectual-property-infringement claims. You represent that you are not located in a U.S.-embargoed or “terrorist supporting” country and are not on any U.S. Government prohibited- or restricted-party list. You must comply with applicable third-party terms when using the App. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.
We may update these Terms from time to time. For material changes, we will provide notice as required by applicable law and update the effective date above. Your continued use of the App after an update means you accept the revised Terms, except where additional notice or your consent is required by law.
Informal resolution first. Before starting arbitration, email dean@myworkingmemory.ai describing the dispute; we will try in good faith to resolve it within 30 days.
Binding arbitration. If we cannot resolve it, you and myworkingmemory LLC agree that any dispute relating to the App or these Terms will be resolved by binding individual arbitration, not in court, administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this agreement to arbitrate. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. You and myworkingmemory LLC agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any class proceeding.
Severability. If the class-action waiver is found unenforceable for a particular claim, that claim (and only that claim) will proceed in court; the rest of this section still applies.
Governing law and venue. These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the state and federal courts located in Tennessee have exclusive jurisdiction. Nothing here limits consumer-protection rights available where you reside.
If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms (with the Privacy Policy) are the entire agreement about the App. Sections that by their nature should survive termination will survive. Headings are for convenience only. Except for Apple (Section 20), there are no third-party beneficiaries. If these Terms are translated, the English version controls.
myworkingmemory LLC · Email dean@myworkingmemory.ai.