Terms of Use

1. Acceptance and eligibility

These Terms are a legal agreement between you and myworkingmemory LLC (“Company,” “we,” “us,” or “our”) for Metadata Cleaner: Word & PDF, Ruby Edition, updates, purchases, support, and related pages that link to these Terms (collectively, the “Services”). By selecting Agree and Continue after being shown links to these Terms and the Privacy Policy, or by completing a purchase flow that clearly incorporates these Terms, you accept them. If you do not agree, do not use or purchase the Services.

You must be legally able to form a binding contract. If you use the Services for an organization, you represent that you have authority to bind it, and “you” includes that organization. Your contract is with the Company only. No owner, member, manager, officer, employee, or agent becomes a contracting party merely by working for the Company; nothing here excludes liability for a person’s own conduct where law does not permit exclusion.

2. The product and core bargain

The App runs on supported iPhone, iPad, Mac, and Apple Vision Pro devices and helps identify and remove supported hidden information from Word .docx and PDF files before sharing. It processes selected files on your device, creates a separate output, and does not modify the original. The App requires no account and does not upload documents for cleaning.

Single-file cleaning requires active Monthly or Annual Access. Ruby Edition is an optional one-time, non-consumable purchase that adds sequential batch cleaning for up to 100 selected files, separate results, collision-safe output names, a local text receipt, and a pre-sharing checklist. Ruby Edition does not replace Monthly or Annual Access. An active subscription is still required to use batch cleaning.

3. License and ownership

The Services are licensed, not sold. Subject to these Terms, the applicable transaction terms, and Apple’s usage rules, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App on Apple-branded products you own or control. The Company owns the App, its code, design, text, trademarks, and related rights. Except where law prohibits the restriction, you may not copy, modify, reverse engineer, decompile, rent, lease, sell, sublicense, repackage, redistribute, evade access controls or purchase verification, or use the Services to build a competing copy.

4. Your files and instructions

You retain rights in files you lawfully control. You represent that you have the authority and permissions necessary to process, copy, modify, save, and share each selected file. You are responsible for confidentiality, privacy, copyright, contract, employer, client, professional, records-retention, court-order, subpoena, and legal-hold duties. Do not use the App to remove, conceal, alter, or destroy information you are legally or contractually required to preserve.

You direct file selection, output location, export, and sharing. Apple’s Files app, iCloud Drive, third-party file providers, Finder, email, or another destination may apply separate terms and privacy practices. Keep independent backups.

5. Important product limitations

The App is not a redaction tool. It removes supported hidden document information, not content visible on the page. Delete visible private information or use a proper redaction tool before sharing.

The App does not guarantee detection or removal of every hidden item or suitability for a particular purpose. It does not inspect metadata inside embedded images, clean legacy .doc, Excel, PowerPoint, or macro-enabled files, perform OCR, or flatten interactive PDF form fields. Unsupported, encrypted, damaged, malformed, unusually structured, or oversized files may fail or produce incomplete results. Cleaning may change internal structure, compatibility, layout, signatures, or certifications.

A batch receipt records App-reported results only. It is not a certification, redaction report, legal opinion, compliance report, forensic report, chain-of-custody record, or guarantee that any file is safe to share. Review every output and remaining note before relying on or sharing it.

6. Purchases, subscriptions, restoration, and refunds

Apple processes all in-App transactions. The purchase screen states the product, localized price, billing period or one-time nature, material access conditions, and renewal information before confirmation. Monthly and Annual Access are auto-renewable subscriptions. They renew for the displayed period until cancelled. Deleting the App does not cancel a subscription.

Ruby Edition is a one-time, non-consumable add-on associated with the purchasing Apple Account and can be restored where Apple makes the transaction available. It does not expire as a purchase entitlement, but its use depends on an active Monthly or Annual Access subscription, compatible App availability, StoreKit verification, and these Terms.

Apple controls payment credentials, receipts, taxes, storefront pricing, family-sharing availability, renewals, cancellation, refunds, reversals, and chargebacks under Apple’s rules. Manage subscriptions in Apple Account settings and request eligible refunds at reportaproblem.apple.com. We do not promise a refund Apple does not authorize. If an entitlement expires, is cancelled, revoked, refunded, or cannot be verified, the related feature may stop until valid access is restored.

7. Acceptable use

You may not use the Services unlawfully; infringe another person’s rights; process files without authority; defeat access, entitlement, security, or usage limits; introduce malware; interfere with the Services; misrepresent an App result as a certification; or use the Services to hide wrongdoing, destroy required records, or facilitate harm.

8. Privacy and analytics

The Privacy Policy describes our practices and controls if there is a conflict about privacy. Documents are processed locally and are not uploaded for cleaning. The iPhone, iPad, and Mac Catalyst app sends limited pseudonymous product-interaction analytics to PostHog; the native Mac and Apple Vision Pro apps currently do not. Apple and StoreKit process purchase and entitlement information. The App does not use advertising or cross-app tracking.

9. Support, updates, and availability

Support is provided on a reasonable-efforts basis at dean@myworkingmemory.ai, without a guaranteed response time, resolution, or file recovery. Do not email sensitive documents. We may add, change, suspend, or discontinue features or compatibility for technical, security, legal, platform, business, or operational reasons, subject to applicable law. A purchase is not a promise of perpetual support, updates, device compatibility, or App Store availability.

10. No professional advice

The Services are general-purpose software, not legal, compliance, confidentiality, security, records-management, forensic, or other professional advice. If your situation requires certainty, use an appropriate professional and independent review process.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will identify or remove every hidden item; that an output is safe, complete, accurate, compatible, or lawful to share; or that operation will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain exclusions, so they may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, the Company and its owners, members, managers, officers, employees, contractors, and agents (“Company Parties”) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss or corruption of files or data; lost profits, business, goodwill, or opportunity; unintended disclosure; incomplete metadata removal; failed save, export, restoration, or sharing; or third-party destination problems, under any theory and even if advised of the possibility.

To the maximum extent permitted by law, the Company Parties’ total aggregate liability for all claims relating to the Services will not exceed the greater of US $50 or the amount you paid through Apple for the Services during the 12 months before the event giving rise to the claim. These limits allocate risk and do not limit liability that cannot lawfully be limited, including to the extent finally determined to result from fraud, willful misconduct, gross negligence where nonwaivable, or a nonwaivable statutory right. Legally required remedies remain available.

13. Third-party-claim indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Company Parties from a third party’s claim, action, investigation, loss, liability, judgment, settlement, cost, or reasonable attorney fee arising from your unlawful or unauthorized files; material breach of Sections 3, 4, or 7; infringement or violation of a third party’s rights; or fraud, willful misconduct, or unlawful use of the Services. This does not require indemnity for a Company Party’s own conduct where prohibited by law. We will give reasonably prompt notice, may control the defense and settlement, and may require reasonable cooperation at your expense. We will not settle in a way that admits your personal wrongdoing or imposes a nonmonetary obligation on you without consent, not unreasonably withheld.

14. Suspension and termination

You may stop using the Services at any time, but stopping use or deleting the App does not cancel a subscription. We may suspend or terminate access for a material breach, unlawful use, fraud, entitlement failure, security risk, or legal requirement. On termination, the license ends; provisions that by nature should survive—including ownership, disclaimers, liability limits, indemnity, disputes, and general terms—survive.

15. Apple-distributed applications

Apple’s Standard Licensed Application End User License Agreement applies unless Apple provides otherwise; these Terms supplement it. These Terms are between you and the Company, not Apple. The Company, not Apple, is responsible for the App and its content, maintenance, support, and claims except as Apple’s terms provide. Apple has no maintenance or support obligation. If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price as its rules require; to the maximum extent permitted by law, Apple has no other warranty obligation.

The Company, not Apple, is responsible for product-liability, legal-compliance, consumer-protection, and intellectual-property claims to the extent required by law. You must comply with applicable third-party terms, usage rules, export controls, and sanctions restrictions. You represent that you are not in a U.S.-embargoed or “terrorist supporting” country and are not on a U.S. Government prohibited- or restricted-party list. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it after acceptance.

16. Feedback

If you voluntarily send feedback, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use it without obligation. Feedback gives us no rights to your documents beyond material you deliberately include.

17. Informal dispute resolution

Before filing arbitration or a lawsuit other than an eligible small-claims matter or urgent provisional relief, the claimant must email an individualized Notice of Dispute to dean@myworkingmemory.ai. Include the claimant’s name, contact information, product, available transaction identifier, facts, requested relief, and good-faith calculation of claimed loss. The receiving party has 60 days after receipt to investigate and attempt resolution. Limitation periods are tolled during that period to the extent permitted by law.

18. Governing law

These Terms are governed by Tennessee law, without regard to conflict-of-law rules, and the Federal Arbitration Act governs Section 19. Nonwaivable consumer protections where you reside remain available.

19. Arbitration, class waiver, and jury waiver

Agreement to arbitrate

Except for Section 19’s stated exceptions, you and the Company agree that disputes arising out of or relating to the Services, these Terms, the Privacy Policy, a purchase, marketing, support, or the parties’ relationship will be resolved by binding individual arbitration, not in court. The arbitrator decides the merits and issues of scope, interpretation, and enforceability; a court decides whether an agreement was formed, whether an opt-out was effective, and matters law requires a court to decide.

Administrator and rules

The American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules in effect when filed and, when applicable, its Mass Arbitration Supplementary Rules then in effect. Rules are at adr.org. If AAA cannot or will not administer consistently with these Terms, the parties will choose another administrator or a court will appoint one under 9 U.S.C. § 5. One neutral arbitrator will conduct the matter by documents, telephone, video, or in the county where you reside unless agreed otherwise. Fees follow the applicable rules and law. The Company will not seek attorney fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose under an applicable standard.

Exceptions

Either party may bring an individual claim in an eligible small-claims court; seek temporary or preliminary court relief to prevent imminent misuse, unauthorized access, infringement, or irreparable harm while arbitration proceeds; or bring a matter that applicable law does not permit to be arbitrated. Provisional relief is mutual and limited to preserving the arbitrator’s ability to decide the dispute unless the matter is non-arbitrable.

Individual relief and coordinated filings

Claims and relief must be individual. The arbitrator may award only relief needed for the individual claimant and may not combine different people’s claims without all parties’ written consent, except administrative coordination allowed by AAA’s Mass Arbitration Supplementary Rules. If demands meet AAA’s then-current mass-arbitration definition, those rules apply; each claimant must satisfy the individualized notice and filing requirements.

30-day opt-out

You may opt out of this Section 19 by emailing dean@myworkingmemory.ai within 30 days after first accepting these Terms. Use subject “Arbitration Opt-Out” and include your name, product, available transaction identifier, and a clear opt-out statement. We will not penalize a valid opt-out. The rest of the Terms still applies.

Jury and class-action waiver; severability

For disputes not properly opted out, you and the Company waive trial by jury and agree not to bring or participate in a class, collective, consolidated, or representative action, to the extent law permits. If part of this section is unenforceable, it will be severed and the rest enforced, except that if the individual-relief requirement is unenforceable for a claim or remedy, that portion proceeds in court after arbitration of arbitrable issues where permitted. Class arbitration is not authorized without express agreement.

20. Forum for non-arbitrable disputes

Except for an eligible small-claims matter or where nonwaivable law requires another forum, disputes not subject to arbitration are exclusively within the state courts in Davidson County, Tennessee, or the United States District Court for the Middle District of Tennessee.

21. Changes to these Terms

We may update these Terms when the Services, law, providers, or practices change. For material changes, we will update the date and provide any notice and renewed affirmative acceptance required by law. We will not rely on a footer link alone as proof of assent to a material change.

22. General terms

You may not assign these Terms without consent. We may assign them in a merger, financing, reorganization, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. These Terms, Apple’s applicable transaction terms and Standard EULA, and the Privacy Policy are the entire agreement about the Services; specific transaction terms control their subject, and the Privacy Policy controls descriptions of privacy practices. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. Headings are for convenience. English controls any translation. Except for Apple under Section 15, there are no third-party beneficiaries.

23. Contact

Questions, legal notices, arbitration opt-outs, and Notices of Dispute: myworkingmemory LLC, dean@myworkingmemory.ai.