Terms of Use

Effective October 16, 2026

1. Acceptance and eligibility

This is an agreement between you and myworkingmemory LLC (“Company,” “we,” “us,” or “our”) for the separate Metadata Cleaner hosted service, its connection, processing, downloads, support, and related pages (the “Services”). It does not change the native Apple apps or their purchase entitlements.

Before a hosted purchase, the website shows the price, limits, links to these Terms and the Privacy Policy, and an unchecked required acceptance control. By checking that control and continuing to checkout, you agree to these Terms and acknowledge the Privacy Policy, including hosted processing. The service records the accepted document versions and hashes, acceptance time, and method with the order. Connecting ChatGPT separately authorizes the stated connection and selected-file processing; it does not make a purchase.

You must be legally able to form a binding contract. If you use the Services for an organization, you represent that you have authority to bind it, and “you” includes that organization. Your contract is with the Company only. No owner, member, manager, officer, employee, or agent becomes a contracting party merely by working for the Company; nothing here excludes liability for a person’s own conduct where law does not permit exclusion.

2. The product and core bargain

The hosted service helps identify and remove supported hidden information from one selected Word .docx or PDF at a time. It retrieves the selected file from a signed OpenAI download link for processing on the Company’s existing Vercel-hosted Node service. The application processes the original in memory without writing it to application disk, creates a separate output, and does not modify the original. Inputs are limited to 2 MiB and outputs to 3 MiB.

A separate hosted-service account email and high-entropy access key are required. Test and paid grants are distinct, and test grants are limited to preview test mode. An Apple app purchase, Monthly or Annual Access subscription, Ruby Edition ownership, or ChatGPT plan does not automatically include hosted access. Website purchases use Stripe-hosted checkout. Access is granted only after a verified successful payment; a redirect or pending payment is insufficient. The ChatGPT connection itself does not sell or upgrade access.

Inspect first. Explicit confirmation is required before a cleaning operation accepts tracked changes, deletes hidden text, or removes custom XML. Reports describe generic categories rather than raw private metadata. Supported outputs are verified before a cleaned-copy link is returned. Cleaned copies are encrypted in Neon and retrieved through a secret capability link that expires after ten minutes and allows up to five fetches. Anyone with that link can use it while it is valid.

3. License and ownership

The Services are licensed, not sold. Subject to these Terms and any approved, applicable transaction terms, the license is limited, non-exclusive, non-transferable, and revocable, allowing use of the hosted service through an authorized account within its active grant and usage limits. This hosted license does not replace any Apple app license or purchase entitlement.

The Company owns the service, its code, design, text, trademarks, and related rights. Except where law prohibits the restriction, you may not copy, modify, reverse engineer, decompile, rent, lease, sell, sublicense, repackage, redistribute, evade access controls or purchase verification, or use the Services to build a competing copy.

4. Your files and instructions

You retain rights in files you lawfully control. You represent that you have the authority and permissions necessary to process, copy, modify, save, and share each selected file. You are responsible for confidentiality, privacy, copyright, contract, employer, client, professional, records-retention, court-order, subpoena, and legal-hold duties. Do not use the Services to remove, conceal, alter, or destroy information you are legally or contractually required to preserve.

You direct file selection, the processing request, any confirmation of content changes, download, export, and sharing. ChatGPT, third-party file providers, email, or another destination may apply separate terms and privacy practices. Keep independent backups.

5. Important product limitations

The ChatGPT edition is for ordinary documents. Do not submit personal health records, payment-card or security details, government-ID numbers, passwords, API keys, or other authentication secrets. Before processing each file, you must acknowledge that input scope. This acknowledgement does not mean the service detects those contents or establishes regulatory compliance.

The hosted service is not a redaction or anonymization tool. It removes supported hidden document information, not content visible on the page. Visible text and form answers may remain. Delete visible private information or use a proper redaction tool before sharing.

The service does not guarantee detection or removal of every hidden item or suitability for a particular purpose. It does not inspect metadata inside embedded images, clean legacy .doc, Excel, PowerPoint, or macro-enabled files, perform OCR, or flatten interactive PDF form fields. Unsupported, encrypted, damaged, malformed, unusually structured, oversized, or incompletely verified documents are refused. Cleaning may change internal structure, compatibility, layout, signatures, or certifications.

A finding report records service-reported categories only. It is not a certification, redaction report, legal opinion, compliance report, forensic report, chain-of-custody record, or guarantee that any file is safe to share. Review every output and remaining note before relying on or sharing it. Expiry of a download link does not erase copies already saved or shared.

6. Hosted purchases, limits and refunds

The pack costs US$9.99 as shown before payment. It includes 50 successful verified cleanings and at most 150 processing attempts, including inspections and failed cleanings. Each pack expires 12 calendar months after verified payment. It does not renew automatically. Each additional pack is a separate purchase, with its own limits and expiry. Processing remains subject to shared capacity and storage limits.

A completed verified cleaning uses one cleaning credit. Inspections and failures consume the processing-attempt allowance but do not ordinarily consume a cleaning credit. If the credit confirmation cannot be read after processing, retry the identical request promptly: the service keeps an encrypted result receipt for up to ten minutes to retrieve a previously confirmed result without another charge. If the result remains unavailable, contact support with the generic error and purchase reference, without sending your file or key.

Purchases occur independently on the Company website through Stripe. Payment methods, any applicable taxes, and the final total are shown before payment. Apple or ChatGPT purchases do not create hosted access. Returning customers authenticate with their current hosted-service key to buy another pack; email recovery can restore a lost key without restoring an expired or refunded entitlement.

Refund policy: request a full refund by emailing dean@myworkingmemory.ai within 14 days after purchase if no successful cleaning from that pack has been used. Include the purchase reference; we may verify ownership. Once a successful cleaning has been used, or after 14 days, refunds are not offered under this voluntary policy, except where required by applicable law or separately agreed by the Company. Report technical failures for investigation. This provision does not decide or limit any nonwaivable right.

A refund, including an agreed partial refund, cancels all remaining entitlement from the affected pack. A dispute suspends that pack. Other valid packs remain separate. Stopping use or disconnecting ChatGPT does not request a refund. There is no recurring subscription to cancel. Existing Apple purchases remain governed by their native-app terms and Apple’s transaction handling.

7. Acceptable use

You may not use the Services unlawfully; infringe another person’s rights; process files without authority; defeat access, entitlement, security, or usage limits; introduce malware; interfere with the Services; misrepresent an App result as a certification; or use the Services to hide wrongdoing, destroy required records, or facilitate harm.

8. Hosted privacy and data handling

The hosted-service Privacy Policy describes the hosted practices. Selected documents are uploaded for server processing. The original is processed in application memory; a separate encrypted cleaned copy is stored temporarily in Neon. The hosted application uses no document-model calls, product analytics, advertising, or cross-app tracking. This differs from the native apps’ on-device processing and any native-app analytics.

Connection flows and consent last five minutes; authorization codes last two minutes; access tokens last fifteen minutes; refresh-token families last up to thirty days with rotation and revocation. Account-grant expiry or account disablement prevents authorized use. Cleaned-copy links expire after ten minutes and allow up to five fetches. Expired rows are deleted during later processing or the existing scheduled daily cleanup when healthy. Provider logs and backups may retain information longer; no immediate or permanent erasure is promised.

9. Support, updates, and availability

Support is provided on a reasonable-efforts basis at dean@myworkingmemory.ai, without a guaranteed response time, resolution, or file recovery. Do not email sensitive documents. We may add, change, suspend, or discontinue features or compatibility for technical, security, legal, platform, business, or operational reasons, subject to applicable law. A purchase is not a promise of perpetual support, updates, compatibility, or hosted-service availability.

10. No professional advice

The Services are general-purpose software, not legal, compliance, confidentiality, security, records-management, forensic, or other professional advice. If your situation requires certainty, use an appropriate professional and independent review process.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will identify or remove every hidden item; that an output is safe, complete, accurate, compatible, or lawful to share; or that operation will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain exclusions, so they may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, the Company and its owners, members, managers, officers, employees, contractors, and agents (“Company Parties”) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss or corruption of files or data; lost profits, business, goodwill, or opportunity; unintended disclosure; incomplete metadata removal; failed save, export, restoration, or sharing; or third-party destination problems, under any theory and even if advised of the possibility.

To the maximum extent permitted by law, the Company Parties’ total aggregate liability for all claims relating to the Services will not exceed the greater of US $50 or the amount you paid to the Company for the hosted Services during the 12 months before the event giving rise to the claim. These limits allocate risk and do not limit liability that cannot lawfully be limited, including to the extent finally determined to result from fraud, willful misconduct, gross negligence where nonwaivable, or a nonwaivable statutory right. Legally required remedies remain available.

13. Third-party-claim indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Company Parties from a third party’s claim, action, investigation, loss, liability, judgment, settlement, cost, or reasonable attorney fee arising from your unlawful or unauthorized files; material breach of Sections 3, 4, or 7; infringement or violation of a third party’s rights; or fraud, willful misconduct, or unlawful use of the Services. This does not require indemnity for a Company Party’s own conduct where prohibited by law. We will give reasonably prompt notice, may control the defense and settlement, and may require reasonable cooperation at your expense. We will not settle in a way that admits your personal wrongdoing or imposes a nonmonetary obligation on you without consent, not unreasonably withheld.

14. Suspension and termination

You may stop using the Services and disconnect the account in ChatGPT at any time. Disconnecting a connection, stopping use, or deleting a native app does not itself request a refund. Section 6 states the hosted purchase and refund provisions; packs do not renew automatically. You may request access revocation or account deletion at dean@myworkingmemory.ai. Deleting account records does not erase support correspondence, provider logs or backups, or copies already downloaded or shared.

We may suspend or terminate access for a material breach, unlawful use, fraud, entitlement failure, security risk, or legal requirement. Access also ends when its account grant expires or is disabled. On termination, the license ends; provisions that by nature should survive—including ownership, disclaimers, liability limits, indemnity, disputes, and general terms—survive.

15. Separate Apple-distributed applications

This hosted service is separate from the Apple-distributed Metadata Cleaner applications. Apple app licensing, support allocation, Apple transaction handling, and Apple third-party-beneficiary provisions remain in the existing native-app terms. The hosted service is not an Apple in-app purchase and does not give Apple responsibility for hosted processing or hosted support.

The native Apple-distributed-app provisions remain in the existing native-app terms.

16. Feedback

If you voluntarily send feedback, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use it without obligation. Feedback gives us no rights to your documents beyond material you deliberately include.

17. Informal dispute resolution

Before filing arbitration or a lawsuit other than an eligible small-claims matter or urgent provisional relief, the claimant must email an individualized Notice of Dispute to dean@myworkingmemory.ai. Include the claimant’s name, contact information, product, available transaction identifier, facts, requested relief, and good-faith calculation of claimed loss. The receiving party has 60 days after receipt to investigate and attempt resolution. Limitation periods are tolled during that period to the extent permitted by law.

18. Governing law

These Terms are governed by Tennessee law, without regard to conflict-of-law rules, and the Federal Arbitration Act governs Section 19. Nonwaivable consumer protections where you reside remain available.

19. Arbitration, class waiver, and jury waiver

Agreement to arbitrate

Except for Section 19’s stated exceptions, you and the Company agree that disputes arising out of or relating to the Services, these Terms, the Privacy Policy, a purchase, marketing, support, or the parties’ relationship will be resolved by binding individual arbitration, not in court. The arbitrator decides the merits and issues of scope, interpretation, and enforceability; a court decides whether an agreement was formed, whether an opt-out was effective, and matters law requires a court to decide.

Administrator and rules

The American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules in effect when filed and, when applicable, its Mass Arbitration Supplementary Rules then in effect. Rules are at adr.org. If AAA cannot or will not administer consistently with these Terms, the parties will choose another administrator or a court will appoint one under 9 U.S.C. § 5. One neutral arbitrator will conduct the matter by documents, telephone, video, or in the county where you reside unless agreed otherwise. Fees follow the applicable rules and law. The Company will not seek attorney fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose under an applicable standard.

Exceptions

Either party may bring an individual claim in an eligible small-claims court; seek temporary or preliminary court relief to prevent imminent misuse, unauthorized access, infringement, or irreparable harm while arbitration proceeds; or bring a matter that applicable law does not permit to be arbitrated. Provisional relief is mutual and limited to preserving the arbitrator’s ability to decide the dispute unless the matter is non-arbitrable.

Individual relief and coordinated filings

Claims and relief must be individual. The arbitrator may award only relief needed for the individual claimant and may not combine different people’s claims without all parties’ written consent, except administrative coordination allowed by AAA’s Mass Arbitration Supplementary Rules. If demands meet AAA’s then-current mass-arbitration definition, those rules apply; each claimant must satisfy the individualized notice and filing requirements.

30-day opt-out

You may opt out of this Section 19 by emailing dean@myworkingmemory.ai within 30 days after first accepting these Terms. Use subject “Arbitration Opt-Out” and include your name, product, available transaction identifier, and a clear opt-out statement. We will not penalize a valid opt-out. The rest of the Terms still applies.

Jury and class-action waiver; severability

For disputes not properly opted out, you and the Company waive trial by jury and agree not to bring or participate in a class, collective, consolidated, or representative action, to the extent law permits. If part of this section is unenforceable, it will be severed and the rest enforced, except that if the individual-relief requirement is unenforceable for a claim or remedy, that portion proceeds in court after arbitration of arbitrable issues where permitted. Class arbitration is not authorized without express agreement.

20. Forum for non-arbitrable disputes

Except for an eligible small-claims matter or where nonwaivable law requires another forum, disputes not subject to arbitration are exclusively within the state courts in Davidson County, Tennessee, or the United States District Court for the Middle District of Tennessee.

21. Changes to these Terms

We may update these Terms when the Services, law, providers, or practices change. For material changes, we will update the date and provide any notice and renewed affirmative acceptance required by law. We will not rely on a footer link alone as proof of assent to a material change.

22. General terms

You may not assign these Terms without consent. We may assign them in a merger, financing, reorganization, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. The hosted agreement consists of these Terms, any approved applicable hosted transaction terms, and the hosted Privacy Policy; specific transaction terms control their subject, and the Privacy Policy controls descriptions of privacy practices. The existing Apple transaction terms and Standard EULA continue to govern their native-app subject matter separately. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. Headings are for convenience. English controls any translation. There are no third-party beneficiaries of these hosted Terms. The native-app Apple beneficiary provision remains in the native-app terms.

23. Contact

Questions, legal notices, arbitration opt-outs, and Notices of Dispute: myworkingmemory LLC, dean@myworkingmemory.ai.