Terms of Use

1. Acceptance and eligibility

These Terms are a legal agreement between you and Myworkingmemory LLC (“Company,” “we,” “us,” or “our”) for Metadata Cleaner for Microsoft 365, meaning the Metadata Cleaner for Word add-in, the Metadata Cleaner for Outlook add-in, the license service, subscriptions, updates, support, and related pages that link to these Terms (collectively, the “Services”). By installing or using an add-in, entering a license key, or completing a purchase flow that incorporates these Terms, you accept them. If you do not agree, do not install, use, or purchase the Services.

You must be legally able to form a binding contract. If you use the Services for an organization, including a law firm or employer that assigns you a seat, you represent that you have authority to bind it, and “you” includes that organization. Your contract is with the Company only. No owner, member, manager, officer, employee, or agent becomes a contracting party merely by working for the Company; nothing here excludes liability for a person’s own conduct where law does not permit exclusion.

2. The product and core bargain

The add-ins run inside Microsoft Word and Microsoft Outlook where Microsoft supports them and help identify and remove supported hidden information from Word .docx and PDF files before sharing. The Word add-in scans the open document and opens a cleaned copy in a new window. The Outlook add-in replaces the .docx and PDF attachments on a message you are composing with cleaned copies. Either add-in can also clean files you choose from your computer. Processing runs on your device inside Office, creates a separate output, and does not modify the original file. The Services require no Company account and do not upload documents for cleaning.

Cleaning is available during a 14-day free trial and afterwards requires an active per-user subscription and a valid license key. One seat covers one named person on the devices they use; sharing a seat among several people is not permitted.

3. License and ownership

The Services are licensed, not sold. Subject to these Terms, the applicable transaction terms, and Microsoft’s applicable marketplace and usage rules, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the add-ins for the number of seats you have purchased. The Company owns the add-ins, the license service, their code, design, text, trademarks, and related rights. Except where law prohibits the restriction, you may not copy, modify, reverse engineer, decompile, rent, lease, sell, sublicense, repackage, redistribute, evade access controls, trial limits, or license verification, share license keys beyond purchased seats, or use the Services to build a competing copy.

4. Your files and instructions

You retain rights in files you lawfully control. You represent that you have the authority and permissions necessary to process, copy, modify, save, attach, and share each selected document or attachment. You are responsible for confidentiality, privacy, copyright, contract, employer, client, professional, records-retention, court-order, subpoena, and legal-hold duties. Do not use the Services to remove, conceal, alter, or destroy information you are legally or contractually required to preserve.

You direct document selection, attachment replacement, output location, export, and sharing. Microsoft 365, OneDrive, SharePoint, Exchange, a file provider, email, or another destination may apply separate terms and privacy practices. Keep independent backups.

5. Important product limitations

The Services are not a redaction tool. They remove supported hidden document information, not content visible on the page. Delete visible private information or use a proper redaction tool before sharing.

The Services do not guarantee detection or removal of every hidden item or suitability for a particular purpose. They do not inspect metadata inside embedded images, clean legacy .doc, Excel, PowerPoint, or macro-enabled files, perform OCR, flatten interactive PDF form fields, or remove optional-content layers from PDFs. Unsupported, encrypted, password-protected, damaged, malformed, unusually structured, or oversized files (over 50 MB) may fail or produce incomplete results. Cleaning may change internal structure, compatibility, layout, digital signatures, or certifications. Attachment replacement depends on Microsoft’s Outlook capabilities for your account and client, which may limit attachment types or sizes.

A scan result or re-scan summary records add-in-reported findings only. It is not a certification, redaction report, legal opinion, compliance report, forensic report, chain-of-custody record, or guarantee that any file is safe to share. Review every output and remaining note before relying on or sharing it.

6. Purchases, subscriptions, license keys, and refunds

Subscriptions are sold through the Microsoft commercial marketplace (AppSource) as per-user plans, billed monthly or annually, and renew for the displayed period until cancelled. Microsoft processes payment, tax, invoicing, renewals, cancellation, refunds, reversals, and chargebacks under Microsoft’s marketplace rules; we do not promise a refund Microsoft does not authorize. Where we offer direct purchase through a payment processor named at checkout, that processor’s displayed terms apply to the transaction and the same seat rules apply.

After purchase we issue a license key that identifies the subscription and contains no personal information. Keep it confidential; you are responsible for use of keys issued to you. The add-ins verify the subscription with the billing system about once a day and allow limited offline use. If a subscription expires, is cancelled, revoked, refunded, suspended by Microsoft, or cannot be verified, cleaning may stop until valid access is restored. Removing an add-in does not cancel a subscription; cancel through Microsoft 365 admin center or your Microsoft account.

Trial access is limited to one 14-day trial per person or device and may be withdrawn for abuse. Prices and plans may change for future terms; Microsoft or we will provide any notice required by law.

7. Acceptable use

You may not use the Services unlawfully; infringe another person’s rights; process files without authority; defeat access, trial, entitlement, security, or usage limits; share or resell license keys; introduce malware; interfere with the Services or the license service; misrepresent an add-in result as a certification; or use the Services to hide wrongdoing, destroy required records, or facilitate harm.

8. Privacy

The Privacy Policy describes our practices and controls if there is a conflict about privacy. Documents are processed on your device and are not uploaded for cleaning. The add-ins send no product analytics to us. License verification sends only the key string and product name to our license service. Microsoft processes purchase, distribution, and its own telemetry information under Microsoft’s policies.

9. Support, updates, and availability

Support is provided on a reasonable-efforts basis at dean@myworkingmemory.ai, without a guaranteed response time, resolution, or file recovery. Do not email sensitive documents. We may add, change, suspend, or discontinue features, hosts, or compatibility for technical, security, legal, platform, business, or operational reasons, subject to applicable law. Microsoft may update Office, Outlook, or AppSource in ways that affect the add-ins. A purchase is not a promise of perpetual support, updates, platform compatibility, or AppSource availability.

10. No professional advice

The Services are general-purpose software, not legal, compliance, confidentiality, security, records-management, forensic, or other professional advice, even though the Company’s principal is an attorney. If your situation requires certainty, use an appropriate professional and independent review process.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will identify or remove every hidden item; that an output is safe, complete, accurate, compatible, or lawful to share; or that operation will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain exclusions, so they may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, the Company and its owners, members, managers, officers, employees, contractors, and agents (“Company Parties”) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss or corruption of files, messages, or data; lost profits, business, goodwill, or opportunity; unintended disclosure; incomplete metadata removal; failed save, export, attachment replacement, or sharing; or third-party destination problems, under any theory and even if advised of the possibility.

To the maximum extent permitted by law, the Company Parties’ total aggregate liability for all claims relating to the Services will not exceed the greater of US $50 or the amount you paid for the Services during the 12 months before the event giving rise to the claim. These limits allocate risk and do not limit liability that cannot lawfully be limited, including to the extent finally determined to result from fraud, willful misconduct, gross negligence where nonwaivable, or a nonwaivable statutory right. Legally required remedies remain available.

13. Third-party-claim indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Company Parties from a third party’s claim, action, investigation, loss, liability, judgment, settlement, cost, or reasonable attorney fee arising from your unlawful or unauthorized files; material breach of Sections 3, 4, 6, or 7; infringement or violation of a third party’s rights; or fraud, willful misconduct, or unlawful use of the Services. This does not require indemnity for a Company Party’s own conduct where prohibited by law. We will give reasonably prompt notice, may control the defense and settlement, and may require reasonable cooperation at your expense. We will not settle in a way that admits your personal wrongdoing or imposes a nonmonetary obligation on you without consent, not unreasonably withheld.

14. Suspension and termination

You may stop using the Services at any time, but stopping use or removing an add-in does not cancel a subscription. We may suspend or terminate access, or invalidate a license key, for a material breach, unlawful use, fraud, seat sharing, entitlement failure, security risk, or legal requirement. On termination, the license ends; provisions that by nature should survive—including ownership, disclaimers, liability limits, indemnity, disputes, and general terms—survive.

15. Microsoft-distributed add-ins

These Terms are between you and the Company, not Microsoft. Microsoft is not a party, provides no warranty or support for the add-ins, and is not responsible for the add-ins, their content, maintenance, support, or claims, except as Microsoft’s own marketplace terms provide to purchasers. The Company, not Microsoft, is responsible for product-liability, legal-compliance, consumer-protection, and intellectual-property claims to the extent required by law. Microsoft’s marketplace terms govern the purchase transaction, billing, and refunds and control that subject if they conflict with these Terms. You must comply with applicable Microsoft terms, usage rules, export controls, and sanctions restrictions. You represent that you are not in a U.S.-embargoed or “terrorist supporting” country and are not on a U.S. Government prohibited- or restricted-party list.

16. Feedback

If you voluntarily send feedback, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use it without obligation. Feedback gives us no rights to your documents beyond material you deliberately include.

17. Informal dispute resolution

Before filing arbitration or a lawsuit other than an eligible small-claims matter or urgent provisional relief, the claimant must email an individualized Notice of Dispute to dean@myworkingmemory.ai. Include the claimant’s name, contact information, product, available subscription or transaction identifier, facts, requested relief, and good-faith calculation of claimed loss. The receiving party has 60 days after receipt to investigate and attempt resolution. Limitation periods are tolled during that period to the extent permitted by law.

18. Governing law

These Terms are governed by Tennessee law, without regard to conflict-of-law rules, and the Federal Arbitration Act governs Section 19. Nonwaivable consumer protections where you reside remain available.

19. Arbitration, class waiver, and jury waiver

Agreement to arbitrate

Except for Section 19’s stated exceptions, you and the Company agree that disputes arising out of or relating to the Services, these Terms, the Privacy Policy, a purchase, marketing, support, or the parties’ relationship will be resolved by binding individual arbitration, not in court. The arbitrator decides the merits and issues of scope, interpretation, and enforceability; a court decides whether an agreement was formed, whether an opt-out was effective, and matters law requires a court to decide.

Administrator and rules

The American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules (or, for business purchasers, its Commercial Arbitration Rules) in effect when filed and, when applicable, its Mass Arbitration Supplementary Rules then in effect. Rules are at adr.org. If AAA cannot or will not administer consistently with these Terms, the parties will choose another administrator or a court will appoint one under 9 U.S.C. § 5. One neutral arbitrator will conduct the matter by documents, telephone, video, or in the county where you reside unless agreed otherwise. Fees follow the applicable rules and law. The Company will not seek attorney fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose under an applicable standard.

Exceptions

Either party may bring an individual claim in an eligible small-claims court; seek temporary or preliminary court relief to prevent imminent misuse, unauthorized access, infringement, or irreparable harm while arbitration proceeds; or bring a matter that applicable law does not permit to be arbitrated. Provisional relief is mutual and limited to preserving the arbitrator’s ability to decide the dispute unless the matter is non-arbitrable.

Individual relief and coordinated filings

Claims and relief must be individual. The arbitrator may award only relief needed for the individual claimant and may not combine different people’s claims without all parties’ written consent, except administrative coordination allowed by AAA’s Mass Arbitration Supplementary Rules. If demands meet AAA’s then-current mass-arbitration definition, those rules apply; each claimant must satisfy the individualized notice and filing requirements.

30-day opt-out

You may opt out of this Section 19 by emailing dean@myworkingmemory.ai within 30 days after first accepting these Terms. Use subject “Arbitration Opt-Out” and include your name, product, available subscription identifier, and a clear opt-out statement. We will not penalize a valid opt-out. The rest of the Terms still applies.

Jury and class-action waiver; severability

For disputes not properly opted out, you and the Company waive trial by jury and agree not to bring or participate in a class, collective, consolidated, or representative action, to the extent law permits. If part of this section is unenforceable, it will be severed and the rest enforced, except that if the individual-relief requirement is unenforceable for a claim or remedy, that portion proceeds in court after arbitration of arbitrable issues where permitted. Class arbitration is not authorized without express agreement.

20. Forum for non-arbitrable disputes

Except for an eligible small-claims matter or where nonwaivable law requires another forum, disputes not subject to arbitration are exclusively within the state courts in Davidson County, Tennessee, or the United States District Court for the Middle District of Tennessee.

21. Changes to these Terms

We may update these Terms when the Services, law, providers, or practices change. For material changes, we will update the date and provide any notice and renewed affirmative acceptance required by law. We will not rely on a footer link alone as proof of assent to a material change.

22. General terms

You may not assign these Terms without consent. We may assign them in a merger, financing, reorganization, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. These Terms, Microsoft’s applicable marketplace transaction terms, any checkout terms of a payment processor we name, and the Privacy Policy are the entire agreement about the Services; specific transaction terms control their subject, and the Privacy Policy controls descriptions of privacy practices. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. Headings are for convenience. English controls any translation. There are no third-party beneficiaries.

23. Contact

Questions, legal notices, arbitration opt-outs, and Notices of Dispute: Myworkingmemory LLC, 1515 Demonbreun St. 1121, Nashville, TN 37203, dean@myworkingmemory.ai.