Terms of Use

1. Acceptance and eligibility

These Terms are an agreement between you and Myworkingmemory LLC (“Company,” “we,” “us,” or “our”) for Metadata Cleaner for Confluence, including the Confluence Cloud app, subscriptions, updates, support and related pages that link to these Terms (the “Services”). By installing or using the app or completing a purchase flow that incorporates these Terms, you accept them. If you do not agree, do not install, use or purchase the Services.

You must be legally able to form a binding contract. If you use the Services for an organization, you represent that you have authority to bind it, and “you” includes that organization. Your contract is with the Company only. No owner, member, manager, officer, employee or agent becomes a contracting party merely by working for the Company; nothing here excludes liability for a person’s own conduct where law does not permit exclusion.

2. The product and included use

The app helps identify and remove supported hidden information from PDF and Word .docx attachments on a Confluence Cloud page. You select an attachment, inspect it, review the findings and request a cleaned copy. Processing runs in Atlassian Forge. The original attachment stays unchanged. Choose Save cleaned copy to this page to create a new attachment under a separate unique filename without replacing an existing attachment. People with access to the page can see the saved copy. After a confirmed save, choose Open page attachments to review the copy or use Confluence’s download controls.

Access requires confirmed customer payment, a valid paid Marketplace license recognized by the app, and permission to read the selected attachment. No free tier or free trial processing is offered. Saving a copy to the page also requires permission to add attachments. A purchase of another Metadata Cleaner edition does not provide a Confluence license.

Each installation with confirmed paid access shares 500 processing attempts per UTC calendar month as usage included in the paid service. Inspection and cleaning each use one attempt; failed processing after reservation also counts. A complete inspection-and-cleaning pair ordinarily uses two attempts. Initialization and attachment-list requests have a separate limit of 5,000 per installation per UTC month. The current software has no top-up or rollover control. A timeout can consume an attempt even if no result reaches your browser, and a new retry is a new attempt.

3. License and ownership

The Services are licensed, not sold. Subject to these Terms and the applicable transaction terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the app for the installation and users covered by your applicable paid Marketplace license. The Company owns the app, its code, design, text, trademarks and related rights.

Except where law prohibits the restriction, you may not copy, modify, reverse engineer, decompile, rent, lease, sell, sublicense, repackage, redistribute, evade access controls, usage limits or license verification, or use the Services to build a competing copy. This does not restrict rights granted under an applicable third-party open-source license.

4. Your files and instructions

You retain rights in files you lawfully control. You represent that you have the authority and permissions necessary to process, copy, modify, save, attach and share each selected document or attachment. You are responsible for confidentiality, privacy, copyright, contract, employer, client, professional, records-retention, court-order, subpoena and legal-hold duties. Do not use the Services to remove, conceal, alter or destroy information you are legally or contractually required to preserve.

You direct document selection, approval of described content changes, saving a new attachment to the page, later use of Confluence’s download controls, and sharing. Confluence, your device, a file provider, email or another destination may apply separate terms and privacy practices. Keep independent backups.

5. Important product limitations

Inputs must be PDF or .docx and at most 2 MiB; outputs are limited to 3 MiB. Additional document-complexity and structure limits apply. A smaller file is not necessarily supported. The app lists up to 100 current attachments on the page and tells you when the list is incomplete.

Unsupported, encrypted, password-protected, signed, damaged, malformed or unusually structured documents can be rejected. PDF incremental updates that redefine objects are unsupported. Legacy .doc, macro-enabled Word files, spreadsheets, presentations and standalone image files are not supported.

Cleaning may remove Word comments, accept tracked revisions, remove hidden text and custom XML data bindings, and remove supported PDF markup or embedded attachments. The app asks for confirmation for these supported changes. Tracked insertions are retained and deletions removed.

The Services are not anonymization or a visible-content redaction tool. Visible content, ordinary Word field results, form answers and embedded images can remain. Metadata inside embedded images is not inspected. The Services do not guarantee detection or removal of every hidden item or suitability for a particular purpose. Cleaning can change internal file structure, compatibility or layout.

A result records app-reported supported checks. It is not a certification, redaction report, legal opinion, compliance report, forensic report, chain-of-custody record or guarantee that a file is safe to share. Review every output and preservation note before relying on or sharing it.

6. Purchases and billing

The price, billing period, renewal, cancellation and refund arrangements are those stated in your Atlassian Marketplace offer and applicable billing arrangement. Manage purchases and billing through the applicable Atlassian interface. These Terms do not create a separate refund promise.

The app must verify actual customer payment before production processing. An active license state supplied by Atlassian alone does not prove payment. Production processing is currently closed because payment confirmation is not connected. If payment or the required license status cannot be verified, processing remains unavailable. Do not rely on simply stopping use to change billing. Prices and plans may change for future terms; any required notice will be provided through the applicable process.

7. Acceptable use

You may not use the Services unlawfully; infringe another person’s rights; process files without authority; defeat access, trial, entitlement, security or usage limits; introduce malware; interfere with the Services; misrepresent an app result as a certification; or use the Services to hide wrongdoing, destroy required records or facilitate harm.

8. Privacy

The Privacy Policy describes our practices and controls if there is a conflict about privacy. This edition reads selected attachments through Confluence and processes them in Forge. The app stores allowance counters and keyed request hashes rather than document copies in its usage database. Atlassian operates its own account, Marketplace and infrastructure services.

9. Support, updates and availability

Support is provided on a reasonable-efforts basis at dean@myworkingmemory.ai, without a guaranteed response time, resolution or file recovery. Do not email sensitive documents. We may add, change, suspend or discontinue features, hosts or compatibility for technical, security, legal, platform, business or operational reasons, subject to applicable law. Platform changes can affect the app. A purchase is not a promise of perpetual support, updates, platform compatibility or Marketplace availability.

10. No professional advice

The Services are general-purpose software, not legal, compliance, confidentiality, security, records-management, forensic or other professional advice. If your situation requires certainty, use an appropriate professional and independent review process.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will identify or remove every hidden item; that an output is safe, complete, accurate, compatible, or lawful to share; or that operation will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain exclusions, so they may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, the Company and its owners, members, managers, officers, employees, contractors, and agents (“Company Parties”) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss or corruption of files, messages, or data; lost profits, business, goodwill, or opportunity; unintended disclosure; incomplete metadata removal; failed save, export, download, or sharing; or third-party destination problems, under any theory and even if advised of the possibility.

To the maximum extent permitted by law, the Company Parties’ total aggregate liability for all claims relating to the Services will not exceed the greater of US $50 or the amount you paid for the Services during the 12 months before the event giving rise to the claim. These limits allocate risk and do not limit liability that cannot lawfully be limited, including to the extent finally determined to result from fraud, willful misconduct, gross negligence where nonwaivable, or a nonwaivable statutory right. Legally required remedies remain available.

13. Third-party-claim indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Company Parties from a third party’s claim, action, investigation, loss, liability, judgment, settlement, cost, or reasonable attorney fee arising from your unlawful or unauthorized files; material breach of Sections 3, 4, 6, or 7; infringement or violation of a third party’s rights; or fraud, willful misconduct, or unlawful use of the Services. This does not require indemnity for a Company Party’s own conduct where prohibited by law. We will give reasonably prompt notice, may control the defense and settlement, and may require reasonable cooperation at your expense. We will not settle in a way that admits your personal wrongdoing or imposes a nonmonetary obligation on you without consent, not unreasonably withheld.

14. Suspension and termination

You may stop using the Services at any time. Handle subscription changes through the applicable Atlassian billing arrangement. We may suspend or terminate access for a material breach, unlawful use, fraud, entitlement failure, security risk or legal requirement. On termination, the license ends; provisions that by nature should survive—including ownership, disclaimers, liability limits, indemnity, disputes and general terms—survive.

15. Atlassian and other independent services

These Terms describe the Company’s app and the relationship between you and the Company. Your use of Confluence, Forge, the Marketplace and other independent services remains subject to the arrangements applicable to those services. Your specific Marketplace transaction and billing arrangement controls its subject. We do not restate or interpret Atlassian’s terms here.

16. Feedback

If you voluntarily send feedback, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use it without obligation. Feedback gives us no rights to your documents beyond material you deliberately include.

17. Informal dispute resolution

Before filing arbitration or a lawsuit other than an eligible small-claims matter or urgent provisional relief, the claimant must email an individualized Notice of Dispute to dean@myworkingmemory.ai. Include the claimant’s name, contact information, product, available subscription or transaction identifier, facts, requested relief, and good-faith calculation of claimed loss. The receiving party has 60 days after receipt to investigate and attempt resolution. Limitation periods are tolled during that period to the extent permitted by law.

18. Governing law

These Terms are governed by Tennessee law, without regard to conflict-of-law rules, and the Federal Arbitration Act governs Section 19. Nonwaivable consumer protections where you reside remain available.

19. Arbitration, class waiver, and jury waiver

Agreement to arbitrate

Except for Section 19’s stated exceptions, you and the Company agree that disputes arising out of or relating to the Services, these Terms, the Privacy Policy, a purchase, marketing, support, or the parties’ relationship will be resolved by binding individual arbitration, not in court. The arbitrator decides the merits and issues of scope, interpretation, and enforceability; a court decides whether an agreement was formed, whether an opt-out was effective, and matters law requires a court to decide.

Administrator and rules

The American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules (or, for business purchasers, its Commercial Arbitration Rules) in effect when filed and, when applicable, its Mass Arbitration Supplementary Rules then in effect. Rules are at adr.org. If AAA cannot or will not administer consistently with these Terms, the parties will choose another administrator or a court will appoint one under 9 U.S.C. § 5. One neutral arbitrator will conduct the matter by documents, telephone, video, or in the county where you reside unless agreed otherwise. Fees follow the applicable rules and law. The Company will not seek attorney fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose under an applicable standard.

Exceptions

Either party may bring an individual claim in an eligible small-claims court; seek temporary or preliminary court relief to prevent imminent misuse, unauthorized access, infringement, or irreparable harm while arbitration proceeds; or bring a matter that applicable law does not permit to be arbitrated. Provisional relief is mutual and limited to preserving the arbitrator’s ability to decide the dispute unless the matter is non-arbitrable.

Individual relief and coordinated filings

Claims and relief must be individual. The arbitrator may award only relief needed for the individual claimant and may not combine different people’s claims without all parties’ written consent, except administrative coordination allowed by AAA’s Mass Arbitration Supplementary Rules. If demands meet AAA’s then-current mass-arbitration definition, those rules apply; each claimant must satisfy the individualized notice and filing requirements.

30-day opt-out

You may opt out of this Section 19 by emailing dean@myworkingmemory.ai within 30 days after first accepting these Terms. Use subject “Arbitration Opt-Out” and include your name, product, available subscription identifier, and a clear opt-out statement. We will not penalize a valid opt-out. The rest of the Terms still applies.

Jury and class-action waiver; severability

For disputes not properly opted out, you and the Company waive trial by jury and agree not to bring or participate in a class, collective, consolidated, or representative action, to the extent law permits. If part of this section is unenforceable, it will be severed and the rest enforced, except that if the individual-relief requirement is unenforceable for a claim or remedy, that portion proceeds in court after arbitration of arbitrable issues where permitted. Class arbitration is not authorized without express agreement.

20. Forum for non-arbitrable disputes

Except for an eligible small-claims matter or where nonwaivable law requires another forum, disputes not subject to arbitration are exclusively within the state courts in Davidson County, Tennessee, or the United States District Court for the Middle District of Tennessee.

21. Changes to these Terms

We may update these Terms when the Services, law, providers, or practices change. For material changes, we will update the date and provide any notice and renewed affirmative acceptance required by law. We will not rely on a footer link alone as proof of assent to a material change.

22. General terms

You may not assign these Terms without consent. We may assign them in a merger, financing, reorganization, acquisition or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. These Terms, the applicable Marketplace transaction terms and the Privacy Policy are the entire agreement about the Services; specific transaction terms control their subject, and the Privacy Policy controls descriptions of privacy practices. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. Headings are for convenience. English controls any translation. There are no third-party beneficiaries.

23. Contact

Questions, legal notices, arbitration opt-outs, and Notices of Dispute: Myworkingmemory LLC, 1515 Demonbreun St. 1121, Nashville, TN 37203, dean@myworkingmemory.ai.